Refund policy

At Track Wild, we are committed to ensuring your satisfaction. If you’re not happy with your purchase, please review our policy below.

Eligibility for Standard Products:
Returns are accepted within 30 days of the purchase date for items that are unused, in their original condition, and with all tags and packaging intact.
Non-Returnable Items:
- Sale items (unless defective)
- Gift cards
How to Initiate a Return:
- For standard products: Email info@barrinecollective.com.au with your order number and reason for the return.
- For fragile items: Include photos of the item and packaging within 2 days of receipt.

Once we receive and inspect your return, we will notify you via email about the status of your refund.
Approved refunds will be processed back to your original payment method within 7 business days.
Please note: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

If you need a different size, colour, or design, please contact us to arrange an exchange. Exchanges are subject to product availability.

If you receive a defective or damaged item, please contact us within:
- 2 days for fragile items.
- 7 days for standard products.
Include photos of the item and packaging. We will replace the item or issue a full refund, including shipping costs, if applicable.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
For fragile items, ensure they are securely packed to avoid further damage during transit.

For any return or refund inquiries, reach out to us:
📧 Email: info@barrinecollective.com.au
📞 Phone: +610415857335